dK
derek K
1 reviews | Active since Dec 2012
03 Sept 2019, 16:55
DISGUSTING SERVICE A AND G
After years of loyalty they have increased my premium more than 15 percent. I emailed back and asked for a manager to call me. That was 7 days ago, and I am STILL waiting!!!! Disgusting customer service!!! They just emailed me now, 7 days later, and **** saying they tried to call me. I have NO missed calls and no messages!!! They obviously dont needy business !!! I'll look for alternative quotes from companies that value my business!!!
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Replies (2)
Auto & General's replyOfficial
03 Sept 2019, 17:04We are in receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards
The Auto & General Team
We will be in contact with you during office hours.
Kind Regards
The Auto & General Team
Auto & General's reply03 Sept 2019, 17:04
Official
We are in receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards
The Auto & General Team
We will be in contact with you during office hours.
Kind Regards
The Auto & General Team
Auto & General's replyOfficial
04 Sept 2019, 09:13Update:
We have contacted you and attempted to discuss your premium increase with you, without success as you did not want to discuss it further.
We confirm that the best possible premium has been discussed with you, which you are not in agreement with. We are truly sorry that we are unable to assist you with a lower premium at this stage.
Kind Regards,
The Auto & General Team.
We have contacted you and attempted to discuss your premium increase with you, without success as you did not want to discuss it further.
We confirm that the best possible premium has been discussed with you, which you are not in agreement with. We are truly sorry that we are unable to assist you with a lower premium at this stage.
Kind Regards,
The Auto & General Team.
Auto & General's reply04 Sept 2019, 09:13
Official
Update:
We have contacted you and attempted to discuss your premium increase with you, without success as you did not want to discuss it further.
We confirm that the best possible premium has been discussed with you, which you are not in agreement with. We are truly sorry that we are unable to assist you with a lower premium at this stage.
Kind Regards,
The Auto & General Team.
We have contacted you and attempted to discuss your premium increase with you, without success as you did not want to discuss it further.
We confirm that the best possible premium has been discussed with you, which you are not in agreement with. We are truly sorry that we are unable to assist you with a lower premium at this stage.
Kind Regards,
The Auto & General Team.