Disgusting service

<p>At the time of the accident I was insured with Auto and General. I was travelling from Durban to Pietermaritzburg when I was caught in a pile up on the N3. I was the first car and I was hit from the back by a golf 6 who was hit by a ford bantam. Traffic was at a standstill when the accident occured. All the parties admitted to their faults on scene and handed over all their contact details, id numbers, vehicle registration etc. I also took photos of the incident. After having my car towed to the panelbeaters I had to pay an excess from my pocket to have my car repaired as I was advised that waiting period for the third party claims will take over 30 working days to be approved. I had no choice but to pay from my pocket and have Auto and General repair my car and then claim from the third party involved (Standard bank Insurance). This incident happened over 5 months ago. I have been trying on numerous occasions to find out whats going on with the refund but these are the responses I recieved below. I dont see why I need to bear the costs for this as none of it was my fault. How hard is it for them to approve my refund. I have pictures, id numbers, police reports, etc. What else would they need, seriously.... I am now livid!!!</p> <p> </p> <p><br /> -----------------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Carmen Paulse ********** <br />Sent: Wednesday, August 17, 2016 12:52 PM<br />To: Kazee, Shakeel<br />Cc: OA Recoveries<br />Subject: RE: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309</p> <p> </p> <p>Good day</p> <p> </p> <p>Our matter is in for tracing- seems we have had the incorrect third party and we now getting same,</p> <p> </p> <p>As previously explained- the excess is not guaranteed and we can only refund unless we recovered the funds from the other party.</p> <p> </p> <p>Patience needs to be practiced as this could be a lengthily process.</p> <p> -----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p><br />From: Kazee, Shakeel ********** <br />Sent: 17 August 2016 10:14 AM<br />To: Carmen Paulse<br />Cc: OA Recoveries<br />Subject: RE: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309<br />Importance: High</p> <p> </p> <p>Good day Carmen</p> <p> </p> <p>Please provide feedback asap. If you require details from the third party you can ask me as I have all their details including pictures of their vehicles etc.</p> <p> </p> <p>Please refund me my R5000 as I have paid that out of my pocket to have my car repaired. This process has taken over two months now. I will have to</p> <p> </p> <p>direct this query to the ombudsman if not resolved soon.</p> <p> </p> <p>Regards</p> <p>Mr S. Kazee</p> <p> </p> <p><br />-----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>From: Carmen Paulse ********** <br />Sent: Monday, July 25, 2016 3:30 PM<br />To: Kazee, Shakeel<br />Cc: OA Recoveries<br />Subject: RE: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309</p> <p> </p> <p>Good day</p> <p> </p> <p>It seems we had incorrect details for the third party we are busy tracing correct party we will be in contact soonest</p> <p> ----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p><br />From: Kazee, Shakeel ********** <br />Sent: 25 July 2016 12:51 PM<br />To: Carmen Paulse<br />Cc: OA Recoveries<br />Subject: RE: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309<br />Importance: High</p> <p> </p> <p>Good day Carmen</p> <p> </p> <p>Any feedback for me regarding this claim.</p> <p> </p> <p>Regards</p> <p>Shakeel Kazee</p> <p> </p> <p><br />-----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>From: Carmen Paulse ********** <br />Sent: Wednesday, June 15, 2016 2:41 PM<br />To: Kazee, Shakeel<br />Cc: OA Recoveries<br />Subject: RE: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309</p> <p> </p> <p>Good day</p> <p> </p> <p>The other party is still investigating the claim and given a turnaround time of 30 days,</p> <p> </p> <p>We will be in contact once their feedback received.</p> <p> </p> <p>Regards</p> <p>Carmen</p> <p>-----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>From: Kazee, Shakeel ********** <br />Sent: 15 June 2016 02:01 PM<br />To: Carmen Paulse<br />Cc: OA Recoveries<br />Subject: RE: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309</p> <p> </p> <p>Hi Carmen</p> <p> </p> <p>Please advise on the below.</p> <p> </p> <p>Thanks</p> <p>-----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>From: Carmen Paulse ********** <br />Sent: Saturday, June 04, 2016 12:18 PM<br />To: Kazee, Shakeel<br />Cc: OA Recoveries<br />Subject: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309</p> <p> </p> <p>Good day</p> <p> </p> <p>This serves as an update to advise that we have submitted our documents and await their response hererin</p> <p> ----------------------------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>From: Carmen Paulse <br />Sent: 06 April 2016 02:29 PM<br />To: ********** />Cc: OA Recoveries<br />Subject: POLN: ********** 81 C.LM: 01 DOC:OK OPER:PA5309</p> <p> </p> <p>Good day</p> <p> </p> <p>This serves as an update to advise we are perusing a recovery against the other party Insurer and will be in contact soonest</p> <p> </p> <p> </p> <p> </p> <p> </p>