Disgusting Service

My father passed away and included in his insurance was a funeral cover (Value Added Services) according to the policy documents we had. After many calls and being put on hold for hours and directed from one department to the other we were told that he doesn't qualify. After so many years of my father paying for a service that was absolutely USELESS. Now you have the nerve to demand payment after we informed you many times and sent you a death certificate that he has PASSED AWAY. The level of incompetence at Auto and general is truly disgusting and I will never take insurance from here or recommend it to anyone.