1 reviews | Active since Jul 2015
Disgusting Service
On the 06 July 2015 was involved in a motor vehicle accident, subsequently lodged a claim on 07 July 2015. Thandekile Mngoma and Pamela Smith(senior assessor) are handling my claim, and provided her with all the facts of the accident, including necessary particulars, she informed me that a claim will take 8-10 days to conclude but only after 2 weeks she enquired about the details of the person I was visiting at the time of the accident and letter from my previous employer confirming that I was an authorised driver.<br> <br> I provided her all the required information without any undue delay but till today my claim is still to be finalised, and if I enquire about the status, I am been sent from a pillar to post.<br> <br> I am appalled about the level of service I have received, and only if I knew would have undertaken insurance cover elsewhere.
We acknowledge receipt of your complaint, thank you for taking the time out of your day to bring this matter to our attention.
We are truly sorry to hear about the accident, we understand that an accident is a very traumatic experience on its own.
As discussed with one of our Customer Relation Specialists, please allow us the opportunity to look into your claim and to see what the delay might be. It is not our intention to inconvenience you further, but rather to have the matter resolved as soon as possible.
As agreed, we will be in contact with you soon. Thank you for your understanding.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint, thank you for taking the time out of your day to bring this matter to our attention.
We are truly sorry to hear about the accident, we understand that an accident is a very traumatic experience on its own.
As discussed with one of our Customer Relation Specialists, please allow us the opportunity to look into your claim and to see what the delay might be. It is not our intention to inconvenience you further, but rather to have the matter resolved as soon as possible.
As agreed, we will be in contact with you soon. Thank you for your understanding.
Regards,
The Auto & General Team.