Disgusting customer service auto & general

I logged a claim with auto & general last week where my treadmill and my son's computer was damaged because of loadshedding I had a company come out and assess the damage witch I paid for hoping they could fix my treadmill I was told that the damage was too great and they could not fix the treadmill I then also took my son's computer to a computer repair shop and was told that the computer was also damaged by loadshedding and needs to be replaced I then submitted the damage reports to auto & general they then had their assessor contact me without letting me know I could not understand and I told them that I have sent damage reports to them and what seems to be the problem and was told that their assessor needed to come out I then agreed to this for their assessor to come out today at 9h00 at 9h20 I called them to find out what was going on cause no one came out and was told by their assessor that auto & general contacted them on Friday to cancel and that they accepted the damage reports that I submitted okay I thought I then received a call from the claim handler Nadine McLean and she told me that their suppliers came back to them and the total amount was to high and now they have to send their assessor back to me to assess I have never been so disgusted and felt this was a personal attack on me what she meant I have no idea I have never been taken so low and feel that this experience needed to be shared with the world why I'm paying them and have them come at me like this is this what they think of their customers but I'm not going to allow them to get away with this I work to hard for what I have and to afford nice things this is why I have insurance deformation of character is what this is disgusting customer service auto & general