Disgusting customer service

After sending several call back requests via your app, still haven't received that call back in two weeks to update my policy details. Eventually I called yesterday only to get through to an agent who gave me a don't care attitude and I kept having to repeat some updates. When I inquired that I'm not happy with the premium he sounded like he could care less! Some of the updates I made are not even showing on the quote this agent sent me. Absolutely disgusting service and your call back request feature on your app doesn't work, rather not have it there at all!