TC
Thulile C

1 reviews | Active since Jul 2020

06 Jul 2020, 05:59

Disgusting

This is by far the most inconsiderate insurance company. We're faced with a lot currently as a country and they're more concerned about increasing my premium. I sent an email to them requesting that they give my premium a look and change where possible now that I've been with them for two years and that the car's value decreases each year, they told me that the car parts were expensive hence why they can't review my premium. A few minutes later BOOM a premium increase email comes through. Mind you these guys didn't provide any relief for us during lockdown none whatsoever. I've never seen a company this greedy.

0
Replies (3)
Auto & General
Auto & General's reply06 Jul 2020, 08:58
Official
Hi Thulile,

We acknowledge receipt of your complaint. 
 
We will be in contact with you to discuss your concerns. 

Kind Regards,
The Auto & General Team
Auto & General
Auto & General's reply16 Jul 2020, 10:26
Official
Hi Thulile,

Thank you for making us aware of this. We have attempted to call you to discuss your concerns but could not reach you. An e-mail was forwarded to you. Kindly respond to the e-mail in order for us to assist you further. Regards, The Auto & General Team
TC
Thulile C's update22 Jul 2020, 15:53
Reviewer Update
Thank you for the ammendment to my policy and adjustment to my premium. Your service to the matter was and is appreciated. Hoping that stepping into the future will be a great success.