Disgusted with Auto & General's service

I was in an accident on 3 September 2015, an Auto & General client bumped my car. Since then I have not received any feedback from them, I'm the one that always phone them to get feedback they just don't bother. I phone them on 30 September 2015 and they finally got me an appointment to assess the damage on my car. The consultant I spoke to gave me the wrong name of the assessment centre. She said I should go to Auto Magic instead of Tellesure. When I got to Auto Magic they could not pick up anything on their system, luckily someone that works their assisted me and gave the correct name and address to me. He said Auto & General always give their clients Auto Magic's details and then they have to refer them to the correct service provider. When I got the appointment for assessment the consultant from Auto & General told me that they will give me feedback after two working day. I phoned them today (09 October) to get feedback and the guy who deals with my claim told me that it would take up to 3 weeks for them to finalise the assessment process. This is unacceptable, I'm so disgusted with Auto & General I will never refer someone to them. SIES!