DISGUSTED WITH AUTO & GENERAL!!

Very disgusted with the service that I received from this insurer on a third party claim! Last year one of their clients collided with us - we reduced speed, had our right flicked and break lights on to indicate that we wanted to turn right. We then turned right and when we were already completely off the road (we were literally on the gravel road next to the right lane!!), their client decided that he wanted to overtake us. He collided with us on the gravel road next to the right lane. He admitted guilt. But A&G says that we are at fault???? Are you kidding me?? Furthermore, they send an SMS yesterday saying - "We have to date not received the *** that you owe us". AND THEY THREATENED US WITH A SUMMONS! Firstly THE CLAIM IS STILL AT THEIR DISPUTES DEPARTMENT BUT THEY ARE ALREADY THREATENING US!!!! Secondly, you have never sent me comms on any amount that I owe you! Now you threaten me out of the blue with a summons?? Your service has been disgusting, unprofessional and I will never recommend you to any of my clients! Also be sure of the fact that we will be going to the Ombudsman with this! I have never seen a company that can look for so many excuses to get out of paying a claim WHICH THEY ARE COMPLETELY IN FOR!