Disguised

Dear auto & General Team,

I am writing this message to formally raise a serious complaint and express my deep disappointment and frustration regarding your ongoing unsolicited communications.

Some time ago, I took up a policy with Auto & General. After reviewing my financial and insurance needs, I made a clear and conscious decision to cancel the policy. This action alone should have been a sufficient indication that I no longer wished to be associated with your services or receive any further communication from your company. The cancellation of my policy was final and should have marked the end of our engagement.

However, despite this, I have been persistently receiving marketing emails, SMS messages, and other forms of communication from your organization. I find this completely unacceptable and a violation of my privacy. I want to make it absolutely clear that at no point did I give your company consent to use my personal details for marketing purposes. Furthermore, I did not opt-in to any communication lists, and I should not be required to go through an opt-out process for something I never agreed to in the first place.

It is highly unprofessional and ethically questionable for any organization to continue to contact individuals who have made it clear they no longer wish to engage. Your conduct is not only intrusive but borders on harassment.

This message serves as a final and unequivocal demand:

Immediately remove my personal information (including but not limited to my email address and phone number) from all your marketing and communication databases.

Cease all forms of contact with me unless legally required.

Confirm in writing that my data has been removed and that I will no longer receive further communications.

Should this issue persist beyond this point, I will take the necessary steps to escalate the matter further. This includes lodging a formal complaint with the Information Regulator of South Africa under the Protection of Personal Information Act (POPIA) and Ombuds and exploring legal options to hold your organisation accountable for infringing on my data privacy rights.

Let me be clear: I am not interested in your products, your marketing content, or any form of correspondence — even if it were to be in my supposed benefit. I do not want to hear from Auto & General again.

I trust that you will treat this matter with the seriousness it deserves and act accordingly.