Disgruntled

Hi. I have logged a claim to have my fridge assessed and possibly repaired. A & G service is very bad. Dealing with Curt Davidson as the claims handler and he speaks to me and doesnt even have the facts, telling me that the fridge needs to be collected but they already sent a gentlement out to do the onsite assessment.

Now after much time of me following up and chasing them for feedback, I was told my insurance doesnt cover the damage on my fridge.

A&G is so bug on service and brags about customer service yet they didnt care about me and my claim. I was the one always having to follow up.

So I am good enough for them to take my premiums. I have never claimed with them. I have been with them for many years, even though I was asked to move my insurance, I stayed loyal. and for what?

I want all the premiums that I have paid, paid back to me. I want to terminate my insurance and i want to move to another company. This is not fair.