Disgraceful customer service from Auto and General

I have a scratch and dent policy which started at R60 per month. I kept paying and never claimed ever and 5 years the monthly premium if R260.Since this is off zero benefit to me, I decided to cancel and called in to do so in January but the rententions convince me to stay.I tried to claim for a minor scratch and it took me a week to get through as call center always busy then I logged claim. Could only take vehicle to prescribed Auto Magic panel beater which is 20kms away one way. Auto Magic did assessment 2 weeks ago and told me that I will be contacted within 3 days. Nobody called or communicated since then.Its 3 weeks past and everytime that I try to call I have to wait for 40 minutes to 70 minutes before the call drops. This is terrible service to say the least. Yet every month without fail the deductions are taken. Very unhappy with the Scratch and dent policy.Nobody seems to care as long as they can take my money then I am ignored. Can somebody on exec level please help me with my claim as a paying customer that contributes to the billions of rands profits that you make. Unhappy customer. ***