Discussing services by Auto & General

To Auto & General,

I am absolutely disgusted at the lack of service and accountability from your side. Despite NUMEROUS call requests and emails, not a single person has bothered to contact me. Yet, you have no problem taking money from my account — TWICE — after I had already cancelled my contract with you.

I have been more than patient, but this is theft, plain and simple. I have requested my money be returned, but no one seems capable or willing to help. Your silence is unacceptable, but when it comes to taking money, you act instantly.

This is my FINAL WARNING: I expect a manager to contact me directly before 15:00 today. If not, I will escalate this matter further through every channel available, including regulatory authorities and social platforms.

Shané