1 reviews | Active since Jul 2022
Discussed by Auto & General's customer service
On Tuesday 31 May 2022 I was in a vehicle accident. I lodge a claim with Auto & General and received a sms that they will contact me on 3 June 2022,I waited for the phone call on 3 June 2022 that I never received. The first call I received was much later than the given date by Auto & General. When I eventually received a phone call from Auto & General I was informed that my vehicle was written of just shortly after the phone call I received I then received a sms informing me that a Pannelbeater is repairing my vehicle and they will keep me updated. On the same date I received another sms that said that "They hope that I'm satisfied with the finalization of my claim". In the meantime I received an sms from the Pannelbeaters informing me that they had ordered a windscreen and it was approved by Auto & General and at that time my vehicle was still standing at the towing company(how did the Pannelbeaters give a quotation if they never when to the towing company for inspection and the accessor is from Port Elizabeth and I live in Potchefstroom).Since then we went back and forth, Auto & General then said 2 weeks after the accident that they made a mistake and my vehicle is written of again(after they itinually informed me that the vehicle is going to be repaired, my vehicle was only moved from the towing company to the Pannelbeaters one and a half weeks after the accident).The information that was given to me that through further inspection my vehicle had more damage than they initially through and they have informed me again that my vehicle is written of. They then requested a settlement letter from the bank and they informed me that Auto & General have received the settlement letter and they will pay out the claim within 3 working days. The payment never happened when I phoned Auto & General the lady that answered informed me that on her side on the system the payment already went through, the same day the lady that works on this claim informed me that NO Auto & General will only pay out once the vehicle has been moved by the auctioneers(I don't know what this has got to do with me and payment).I emailed Auto & General 48 hours ago to try and get information on what is the hold up without any success. If I request a call back Auto & General ignore the request as well. In the meantime I'm still without a vehicle due to Auto & General not finalizing the claim and paying out the remaining money after the vehicle settlement with the bank has been done. I would not recommend Auto & General, they could care less for their clients.
We are disappointed to hear about your service experience.
We will look into your matter and contact you during office hours with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will look into your matter and contact you during office hours with feedback.
Kind Regards,
The Auto & General Team
I told Auto & General if the claim hasn't been completely settled by Friday 29 July 2022 I will again write a review on Hello Peter and I was told to go ahead they don't care if I do it again. It's like the people from customer care from Auto & General is doing you a favor, what happened to service or doesn't it exist from Auto & General????
I have send countless emails to the motor claims consultant Nosibabalwe Sodo assigned to my claim to get feedback on my claim without any reply and if I call she is always busy on another call and will call me back which she never does.
If this matter isn't settled by the end of the month I will go ahead and to proceed with legal steps.
This is the worst service I have received in my life from an insurance company.
I told Auto & General if the claim hasn't been completely settled by Friday 29 July 2022 I will again write a review on Hello Peter and I was told to go ahead they don't care if I do it again. It's like the people from customer care from Auto & General is doing you a favor, what happened to service or doesn't it exist from Auto & General????
I have send countless emails to the motor claims consultant Nosibabalwe Sodo assigned to my claim to get feedback on my claim without any reply and if I call she is always busy on another call and will call me back which she never does.
If this matter isn't settled by the end of the month I will go ahead and to proceed with legal steps.
This is the worst service I have received in my life from an insurance company.
We are extremely disappointed to hear about your service experience.
We will look into your matter and contact you during office hours with feedback.
Kind Regards,
The Auto & General Team
We are extremely disappointed to hear about your service experience.
We will look into your matter and contact you during office hours with feedback.
Kind Regards,
The Auto & General Team
Thank you for your heart felt apology, even when you were not to blame. You don't need your company, your company needs you !
Thank you for your time and you even know Afrikaans, I was impressed, hats of to you ! You deserve a bonus and I will wholeheartedly support you and recommend you Mr. Govendor.
Thank you for your heart felt apology, even when you were not to blame. You don't need your company, your company needs you !
Thank you for your time and you even know Afrikaans, I was impressed, hats of to you ! You deserve a bonus and I will wholeheartedly support you and recommend you Mr. Govendor.
Thank you, we'll share your feedback with Dillon and his management team, we are sure they will appreciate it.
Enjoy your day!
Kind Regards,
The Auto & General Team.
Thank you, we'll share your feedback with Dillon and his management team, we are sure they will appreciate it.
Enjoy your day!
Kind Regards,
The Auto & General Team.