disappointment and disbelieve of how my claim has been handled.

disappointment and disbelieve of how my claim has been handled. 1. My car has been in the repair bay for 3 weeks since 19 March 2024 and I have been calling Auto and General almost each day to follow up progress with no response 2. I am the one without a car yet my premiums have been paid up to date 3. When I took the policy there were no exclusion on repairs now you only approved R3000 today the 10th April 2024 and I have to pay almost R18000 outstanding which I find very disturbing and very unfair. I constantly have to sit on the phone being placed on hold for to be forwarded to several personnel and no solution. 4. I have not been told why you only paid R3000.