Disappointment!!!!!!

My sister's car was ****** at a mall,while she was shopping A&G have been giving her a hassle they even ended up declininh her claim,the car was ******, she has been insured with them for a while now..paying premiums every month to be told the that the claim has been declined, so clearly she must pay for a car that is not in her possion anymore..the claims consultant by the name of Govender is so rude