DISAPPOINTING SERVICE FROM AUTO &GENERAL AND SAVANNAH COACHWORKS

on Feb 14 2019 i had a vehicle accident and my vehicle was authorized for Savannah Coachworks to do the repairs on my vehicle.

the first Completion date for repairs to be done was 12 April 2019.... this was not kept... i then called my insurance as i did not receive any communication regarding any repair progress of my vehicle. this was only communicated with me when i started querying the repairs of my vehicle

this date was not met and even the new date given was not met. i then requested recordings for the insurance which to this date i never received.. i even dealt with Thembi Sheza who is the repair division manager after speaking to so many consultants

on the 24th of May was when i received my vehicle back from repairer and had lots of things wrong with the repair work:

1. the tail gate was not closing properly 2. the side steps installed on my vehicle were of very poor quality and i was not advised that such will be used on my vehicle 3. the left Front Passenger door does not close properly on its own

the same day that i received the vehicle it began to overheat and the battery does not charge to date.

i then called the repairer who was reluctant at first to assist me. eventually i was assisted and my vehicle towed back to repair shop

today May 31,2019 i was contacted by the repairer saying my vehicle is now fully repaired and ready for collection. i asked if the insurance assessor has come to check the vehicle as i requested that he goes to check the vehicle once the repairer says vehicle is ready even the first completion no one went to verify the repair work

None of this was done... i called the insurance and got no assistance regarding this matter

to this moment the below are still not repaired

1. the tail gate was not closing properly 2. the side steps installed on my vehicle were of very poor quality and i was not advised that such will be used on my vehicle 3. the left Front Passenger door does not close properly on its own 4. i asked if the battery issue was resolved and the repairer said yes when i returned the rental vehicle which i paid for as the repairer always said they do not have any courtesy car available even during the rework... i got stuck due to battery not charging

the driver door does not even close properly...... the tail brake lights don't work properly the vehicle is not properly aligned and it shakes even at the speed of 80 and it slides to the right

My policy: ********** 12