Disappointing service from Auto and General

Good afternoon I contacted Auto and General at 13:20 to request road side assistance, my Son's Caddy broke down in Lyttleton about 10 minutes before. I spoke to a lady Anna to send a tow truck to move the vehicle to a garage in Valhalla. I asked her to contact my son to get the location nobody phoned. Again I contacted Auto and General and spoke to Mafodi (not sure of the spelling) again he never contacted my son. The 3rd time I phoned I blew my top spoke to a lady could not hear her name explained the situation once again with all previous calls I told the call centre that his wife that is far along pregnant is in the vehicle with him. At least this lady kept me on the line while she spoke to my son for the location she came back to me confirming that she spoke to him. Centow was contacted to take the vehicle to a garage in Valhalla. When I asked the driver of the tow truck if he knows where to take the vehicle he told me Boksburg North I mean really my son specifically told the lady Valhalla and it's under 10 km. I am not impressed with Auto and General's service today as this is only the second or third time using them and this is the treatment we get. All together it took about 2 hours for proper assistance and if I did not ask the driver our vehicle would have gone to Boksburg North.