Disappointing service

Disappointed does not quite describe how my experience with Auto and General has been. My family and I have been loyal customers to this insurance company for many years and this unfortunately has not been my first disappointing experience. I was involved in an accident on the 11/07/2023 (which wasn’t even my fault) and I have been patiently waiting for my car to be fixed by Renew It (the allocated panelbeater by Auto and General). During the last 2 months, I have had a weekly update from Renew It stating that they are still waiting for parts for my Honda Brio. No feedback as to how long the parts will take or what is causing the delay has been provided. During this time, I have not had any support from Auto and General despite escalating the issue. I am not someone to complain but during this time I have been contemplating why I actually pay insurance as the amount of time and money I have spent on getting to and from work has been excessive. I understand that I don’t have a courtesy car as part of my policy but surely after a certain amount of time (especially 2 months), some loyalty should be returned to those customers who’s loyalty has never wavered. Unfortunately after this experience I will be taking my business elsewhere.