Disappointing service

A while ago I received a very good quote from Philippa.I then emailed her on 3 Dec to request an updated quote as I want to slightly increase my sum insured. Sadly no response to date even though I am trying to give them business. It is worrying that they do not respond when someone wants to take out a policy. I am disappointed as Philippa had been so professional and given me a good quote. Can someone from AandG please get back to me. Thank you