Disappointing service

On the 18/10 I put through a claim for my ring watch and perfume that was taken out of my carry on luggage on board the fly safair airline , I open a case at the local police station and laid a formal complaint to fly safair with all details that was require I then put a claim through supplying all evidence of my bag ticket , plane ticket case number and narrated what transpired, I was told my claim was rejected for my ring due to it not begin in a safe , firstly I didn’t have my ring on due to me travelling at 5:30am to the airport with a Uber and was not fami**** with the city I was in thus leaving it inside my carry on luggage, 2ndly I knew my bag will be with my but the airline said the overheads were ere full and took my bag , I secured the bag , how is this my fault so you telling me if I’m at a place that doesn’t have a safe I must not take my jewellery or have it on continuously even if I don’t feel like it? This is absolutely ridiculous and disappointing that I have had all my cars and house hold insurance with yourl and forever recommending you guys to be faced with this outcome! 4 weeks and no one called to tell me the outcome I had to call and was told it was rejected , then samatha called to say the escalation department will call me , still nothing ! I will be taking this up if I don’t get a response back from you soon.