Disappointing emergency service

On the 3rd of August I called the emergency road-side assistance twice with much frustration.

My automatic car has electrical issues and will not start anymore. The support agents attempted theirs best to find the farm where its located at. The first agents eventually just transferred me to another agent (which felt very unprofessional). The second agent did eventually get where I am at and we got disconnected. She tried to call back once and could not reach me and then gave up. I thought it was organised, but the next morning no call, or anything.

What is the point of an emergency service if in the case of emergency, the agents do not follow up and ensure that the client is actually ok?