Disappointing claims experience.

I have been insured with Auto and General for more than 10 years. I have 1 TV in my house and this was damaged to due power surge. I registered TV claim online on the 23rd May. I had to call back the 25.05 (Friday) to log my claim telephonically as i did not hear anything from Auto and General. They then advised that a supplier will collect my TV for a damage report the Monday 28th May. The supplier came out the 29th May, the claims consultant called me the next day, not knowing that the supplier already collected my TV. I was advised that I would get feedback on my claim the same week. I was called on the 1st June regarding settlement of my claim, which I was satisfied with at the time even though the excess of R2900 was quite high. It is now the 11th June and not one word from the Auto and General or the supplier regarding when i will receive the replacement of my TV which was promised. I have been inconvenienced by poor communication and lack of follow. My claim has not been finalized up until I actually have my TV. On top of this you will expect me to pay this excess with such disappointing service. I think it's time to move on to an insurer that values their clients claims experience.