Disappointing Auto & General Insurance Services

Im insured with Auto & General. I was collided by a 3rd party while my car was stationary parked. I registered a claim with the insurer and it was approved the 1s Feb 2024. and assigned to Renewed Group for repair in Edenvale Gauteng despite me staying in the Western Cape and having never lived in Edenvale. Each time i call the insurer to inform them that they have asigned a panelbeater based in a different province to me , they tell me they will revert back to me via an assessor or Renewed Group will appoint their partner in my town. It is almost 2 months now awaiting for the appointment of a panelbeater to repair my car. THe car fender has now started rusting as a result of a long waiting period . This is sure not how a reputable insurance handles claims . I'm really disappointed