Disappointing

<p>I would like to express how disappointed I am in Auto and General. On Saturday the 17th of June 2017 I was Hijacked and my car that was only 2 weeks old was taken. It was recovered on the very same day by the police, but it has been stripped. I immediately called my insurer and they very specifically told me that there was nothing they could do for me at that point, because the claims department only works Mon –Fri office hours. That was fine, because the police were towing the car to their pound anyway. First thing Monday morning I called to open a claim, the lady who assisted me was very friendly and she assured me that someone was going to call me within the course of the day to make arrangements for the car to be released for assessment, needless to say, that didn’t happen. Tuesday I called again, I was told that they usually call back 24hours after a claim has been opened and that I should be receiving a call before the end of the day, it didn’t happen. Wednesday I called again, and it was the same story again. Still today (Thursday, 22 June 2017) there isn’t any feedback from them whatsoever, all I know is that I have a registered claim and that’s it. Meanwhile my hijacked vehicle has been lying at the police pound since Saturday. I am even at a point where I’m considering collecting the vehicle myself and assessing the damages myself, just so I can get it back on the road. This is a car that is insured with Auto and General. I am deeply disappointed in them and I honestly wouldn’t recommend them to anyone. I just don’t want anyone to experience what I have.</p>