Disappointed Third party Claimant

On 17th November 2020, I was involved in a car accident in Bloemfontein with a member/client of Auto & General insurance company. Since then I have? Submitted ask requested information and still awaiting for Auto & General insurance representatives to carry out my claim.

They sent me club forms and requested my banking details the 7th of January and to this day they have stopped answering my emails and all forms of communication. Every time I call, I keep getting redirected and no-one ever gives me a straight answer.

At first I spoke to a young man by the Name of Kagiso Setshogoe, who assured me that in 5-7 working days my payment would be processed, but since then I have been asked to submit my banking statement and details on my banking card, (which I sent reluctantly)