Disappointed in level of transparency and customer service.

I recently had to call Auto & general multiple times to obtain an authorisation letter, only to discover that there were unexpected costs exceeding R10 000. Despite the policy document indicating unlimited indemnity, I was informed that the insurance does not cover supplier markup I will have to pay it myself. No one explained this to me I had to call again to find out about the money showing as payable by me. I am very disappointed in the level of transparency and customer service. I would never recommend Auto & general