Disappointed & Disgusted

<p>Good Day</p> <p> </p> <p>On 17 February 2017 I called Auto & General requesting the assistance of a tow truck due to a mechanical breakdown.</p> <p>The consultant at the roadside assistance department assisted swiftly with despatching a tow truck service provider.</p> <p>The tow truck driver fetched the car shortly after 13.00 from Newtown Johannesburg , NO PICTURES TAKEN, NO CHECKLISTS COMPLETED</p> <p> </p> <p>I then receive a call just before 17.00 stating the tow truck had a breakdown & the vehicle is still in the vicinity of Langlagte Johannesburg.</p> <p>After numerous calls of dissatisfaction to A&G I was told that the vehicle would be taken to a place of safety at Langlagte,</p> <p>I HAVE A TRACKER REPORT INDICATING THE VEHICLE BEING IN THE SOUTH OF JOHANNESBURG??????</p> <p> </p> <p>I demanded that the vehicle reach Randburg on 18February by no later than 09.00 the next morning as I had a mechanic waiting on the vehicle.</p> <p>I was called at 08.30 by A&G and was told that the vehicle left Johannesburg & on its way to Randburg.</p> <p> </p> <p>On the 18th Of February around 10.30 I receive a call from Tracker stating that the vehicle is in a high risk area on the N12</p> <p> </p> <p>Would somebody like to explain the distance and coordinates of the above?</p> <p> </p> <p>Only for my vehicle to reach the workshop to notice that a Blue Targa Amp that had been mounted to the back seat had gone missing.</p> <p> </p> <p>I called A&G on 8 March to report this & spoke to gentlemen by the name of Gerhartd, Who was very apologetic & assured that he would work on this & provide feedback.</p> <p>Only for me to follow up last week & was told that there is no record of this conversation of details of this incident. This was absolutely to hear 3 weeks later.</p> <p> </p> <p>I am utterly disappointed & disgusted with the service I have received considering that this was my 1st request for any assistance from Auto & General.</p> <p>Before cancelling my insurance and moving to another provider I urgently request feedback regarding the above matter & also a way going forward to compensate my loss and inconvenience.</p> <p> </p> <p> Unhappy Customer....</p> <p> 557 328 173</p>