Disappointed

@TikTok user: Auto n general call centre agents don’t know answers to queries… they’ll constantly leave you on hold for 30 minutes just to go ask how to create a debit order mendate🙄… every call u r left on hold is there no training? … one just left me on hold because I asked why is their insurance appearing as a creditor on my credit score as telesure… since she went… the other went to ask y I was debited more than whats on the policy since he went till jesus comes… very ***********… provide more training because this are really simple general queries that a general person can answer…