SM
Surendra M

1 reviews | Active since Oct 2023

28 Dec 2023, 18:19

Disappointed customer

I am with this company for many years and had many others that I refused as I like this company, but in this last claim for December that I made in the 12th, and it was finalised in 27th December, the consultant said my claim has been approved but the company cannot accommodate me anymore cos if my claim history, first as an insurance company this is what their speciality is and if one has to claim it is not intentionally if things happen it happens and a company can't refuse one to be insured or cancel their policy because I made about 3 claims this year and it wasn't as if I did it on purpose, and also to collect premiums I had no objection as they were a company I trusted, Their Motor is for everyone to be at peace of mind, so what did I do to be told this and I accessed my policy now it says in active although premium was paid, legally they have no fundamental right to discriminate against me, please note the claims are always assessed by a third party and when they refused the geyser I didn't complain so I as a consumer have a right to claim, if this is their attitude then people should find other companies that will do business with them

0
Replies (2)
Auto & General
Auto & General's reply28 Dec 2023, 18:31
Official
Good day Mr S Maharaj, 

Thank you for con tacting us. We will get the relevant team to contact you.
Regards, Tha Auto & General Team
SM
Surendra M's update01 Jan 2024, 11:50
Reviewer Update
Unfortunately the next day I received a letter saying this company cannot accept me as a customer anymore, reason is cos of claims, in fact if u check how many times I claimed and how many times I was approved, but anyway this is auto and general and I urge people to switch to another that Wil help, their motor and all they brag about is not what I am experiencing