DISAPPOINTED CLIENT

I am really frustrated with what Auto and general is doing to me. It's been full 2 weeks since I have submitted a claim from Dent and scratches insurance. They keep on asking me send photos of my scratched part of the car which I did. They asked me to submit them through email or WhatsApp I used email and got a confirmation notification that they have received the email yet they are doing nothing. I must now beg them to take me serious as their client. I don't think they value me as their long term client.