Disappointed client.

I reallt wish i could give them zero starts. Seeing that i got zero service from them. I was in an accident on the 5 December 2017 coming back from a funeral in Limpopo I decided i would stay at a family friends place in buysdorp because i was to tired to drive back. On the way there a gentleman slammed on his breaks for no reason & i hit into the back of him, my airbag deployed & my car went into safety mode so i waited for auto&general tow truck to arriver.. while in the truck driving to the tow yard they called me to Interrogate me regarding the accident, wich I understand theyre doing their jobs but what followed was Appalling to say the least. They told me the car can only be fixed in Limpopo even tho i live in Johannesburg, i got a courtesy car but for only a month even tho it took them over 2 & a half months to fix it. The worst part is pirate parts were used so my ine headlamp shines different to my other one. When the car went in i had original parts now im driving a care with pirate parts so when i teselle it i wont get the value of my car becaue they took the cheaper option even tho i pay my premium every month. There is a knocking sound from my undercarriage the paint job was poorly done because the bonnet was over sprayed. No test drive was ever done on my car according to vw. I was carless & they new it but yet i had to collect my car in Limpopo using a taxi because they refused to offer me ab means of transport. There is alot more poor service they offered but i dont have the time to speak on but this was honestly the worst experience i have ever experienced. I would stronglt advice one not to use them for car insurance.