Disappointed

Been trying to reach Customer Service for 2 weeks now to make some changes to my profile, sent multiple call back requests and right till now, no call received. I called in 3 times this morning, asked the consultants to please call me back if my call drops, they said they will but didn't. Called in the last time, spoke to someone who put me through to another department who couldnt help, not sure why I was transferred in the first place if they were unable to do anything else for me.

Sad part is, if it is so difficult to get through for service alone, what will happen if I have an emergency?

Or is it easier to call me when I need to add onto my insurance, instead of when I need assistance?

Really unhappy morning with A&G.