Disappointed and Dissatisfied with Auto & General

I would like to report my dissatisfaction with my current insurance Auto & General which I'm paying more than a R1000 each month for my car to be covered and I have a comprehensive cover for my vehicle which means everything is covered in case of an accident..... But now that's not the service I'm getting, I was involved in an accident on the 17th of September 2023, my car was towed to Empangeni Auto Renovators by my insurance, the assessor Mr Raj Jewnaran came to inspect the car and wrote down his report and sent it back to the insurance, for the car to be fixed, I have been waiting since the 2nd of October for the vehicle to be fixed but it's still not fixed and now I'm having challenges as I've been coming to Auto Renovators to check on the progress of the car but now I'm told that a certain Mr Joel Calverly who is now dealing with the claims of my car has been rejecting the extra claim of a broken part (Radiator fan) picked up by the panel beaters, so now my car is just kept there and nothing is being done to it because of some Mr Joel or even Auto and general themselves who do not want to pay for something that was only noticed after the vehicle was striped..... So now where do I go to if the company I'm paying insurance to fix my car is playing duck & dive with me, are they really reliable as they claim they are or they are just ****mers.... Wolves covered in sheep clothing.... I'm really disappointed and frustrated at this point. My claim no is ***