Disappointed!

I changed insurance on my car from Outsurance to them because their premiums were lower but I have soon realised there is a cost to 'cheap'. They did not take long to start taking their premiums from my account but when I had a query about self inspection for the insurance to be actually activated, nothing was ever done. They kept promising that they would call me back but that never happened. I have been paying my premiums as agreed but I will tell you that I am still not insured because my account is still not active and this not because of any fault of mine but because of their online self inspection system and agents who keep giving you contradictory/contrasting advice and promise to call you back when 'the particular agent who helped you last is back in the office' but never do. I am utterly annoyed and disappointed and considering taking my business back to Outsurance and I am no fan of Outsurance.