EM
Embrose M
1 reviews | Active since Jul 2020
29 Jan 2024, 13:48
Dent claim
I have experienced the worst service ever with regards to my scratch and dent. Submitted a claim last year December on the 12th, then I received no respond, I followed up and they said they have issues with the backlog and I should give them 4days and assessor will give me feedback.
Been trying to call them for feedback since the 24th of Jan post the 4days feedback time, all I get is being transferred to a call to wait for over 30minuets then it automatically gets cut off.
Not sure why Auto & General provides a service they don't have capacity to deliver
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
29 Jan 2024, 13:53Good day Embrose.
We are disappointed to hear about your service experience.
We can get the correct team to be in contact with you.
Kind regards,
The Auto & General team
We are disappointed to hear about your service experience.
We can get the correct team to be in contact with you.
Kind regards,
The Auto & General team
Auto & General's reply29 Jan 2024, 13:53
Official
Good day Embrose.
We are disappointed to hear about your service experience.
We can get the correct team to be in contact with you.
Kind regards,
The Auto & General team
We are disappointed to hear about your service experience.
We can get the correct team to be in contact with you.
Kind regards,
The Auto & General team
EM
Embrose M's updateReviewer Update
08 Feb 2024, 11:07Still no response/feedback and this is what I have been subjected to in being your customer
EM
Embrose M's update08 Feb 2024, 11:07
Reviewer Update
Still no response/feedback and this is what I have been subjected to in being your customer