Delay in finalizing claim

I had an accident on 19 November 2015 at about 10.40pm on R21 and made a claim on the 20 November 2015. A silver BMW cut into my middle lane and I hit the barriers as I tried to avoid hitting it. A tow service was arranged to fetch my car at my place in Mamelodi because I was able to drive the car after the accident. The damages were assessed and I was told the claim was still being finalized. On the 29 November 2015 I received an email from from the loss adjuster who asked for my personal documents and information relating to the accident. I comp**** and send all the documents and information. She called me on 2 December 2015 asking for contact numbers of people who could verify my trip. I gave her the contact numbers despite the fact that the tracker trip log shows the vehicles movements. Through her questions to the contacts I gave her, she pretended to be verifying the details. But, instead, she was trying to find a loophole not to honour my claim. After promising to finalize the claim on 4 December 2025, I was sent an SMS and email informing me that they were still busy with my claim. It seems the insurer does not care about my loss. I wonder when my car will be repaired.