Delay and potential rejection of the claim

1 On the 5th January 2022 I was involved in a car accident (JF84FHGP, VW Kombi T6). 2. The car was towed to a panelbeater later to Auction house in Centurion as the car is a write off (The latter was not communicated to me). 3. I am paying for 30 day courtesy car but I was taken from corner to corner until they offered to pay cash for 20 day. I rejected that and they took theater to their complaints department and eventually agreed to pay for 30 days (payment not yet received) 4. The Loss Analyst only got hold of me when I called to inquire about the car and requested information and asked that I sign some document. He promised that within a week and half he will be done. 5. I called him on the 2nd February 2022 and he told me he had submitted the report on 31st January 2022 and that I should expect feedback by Friday the 4th February 2022. Today the 05th February 2022 is my birthday but I am sitting her in the early ours of the morning worried about what may be the outcome as I believe the delay is because A&G is working on finding the a way to reject the claim. 6. I remember the word of the father of the guy whom was driving the car that was involved in the accident asking me who my insurer was and when I said A&G he said "Good luck, they are going to work so hard to reject your claim". I laughed as I thought he does not know what he is talking about. 7. I mean I have trusted A&G with my business vehicle as well before and I have recommended them to my associates whom have insured their business and personal vehicles with them. 8. I believe A&G are working on a way to reject my claim. The service they are rendering now is pathetic and as they do not even care how I get around. They will be debating for the premium next week, the second one since the accident. 9. Now I do not know whether I should shop for the car or braise myself in paying for a car that it's claim has been rejected. 10. I am so disappointed with A&G.