Definately time for a change of Insurance Broker as this service SUCKS!!!!!!!!!!!!!!!!!!

<p>After being a client for 9 years, I think its time for a change. I cannot accept the service that i keep getting!</p> <p>i logged a claim, Mishka Afrikaander was my consultant,assesment done, got called by auto magic to bring car in for repairs, i asked them where is the quoatation, details etc, the lady emailed it to me. I requested for Mishka to call me , nothing. i dont even know if the message gets given to her because when i call i get told she is busy. </p> <p>Yesterday i spoke to a Thapelo and requested a cash payment becuase I am getting NO WHERE with this, he tells me well then there will be another 10% to come off becuase they get a discount with auto magic. this has NEVER been communicated. In December i had the same issue, no response had to resort to Hello Peter, repairer was also Auto Magic and there was no talk of a 10%. This Thapelo tells me this was always the case but he will get Mishka to call me, and nothing. This morning i cant get through to claims i have an online chat with Alida Van Der Westhuizen,, she tellls me Mishka is busy and will call me even after explaining all this to her.</p> <p>I am getting no where with Auto and General.</p> <p> </p>