1 reviews | Active since Feb 2017
Declined payment for write off car
<p>I have a dispute with the insurance company ( Auto and General). I was involved in a car accident (car was written off) last year and my claim was rejected. Apparently the reason for their rejection is that I have changed the regular drive (which is my brother) to myself.<br />I have a voice recording of that call to proof that I have not changed the regular driver.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter in more detail.
Kind Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter in more detail.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
One of our Customer Relation Specialists attempted to contact you on the number provided, without success and there were no room to leave any voice message.
The matter was previously dealt with by our Customer Relations Department, who could not fault the outcome of the claim and remained with the decision not pay the claim.
You have referred to matter to the Ombudsman for Short Term Insurance who also could not fault our decision to decline the claim, and made their final recommendation in our favour.
However, after reviewing the matter again, we confirm that the decision will remain unchanged and we have now closed our file.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
One of our Customer Relation Specialists attempted to contact you on the number provided, without success and there were no room to leave any voice message.
The matter was previously dealt with by our Customer Relations Department, who could not fault the outcome of the claim and remained with the decision not pay the claim.
You have referred to matter to the Ombudsman for Short Term Insurance who also could not fault our decision to decline the claim, and made their final recommendation in our favour.
However, after reviewing the matter again, we confirm that the decision will remain unchanged and we have now closed our file.
Kind Regards,
The Auto & General Team.
Best regards,