Declined claim

I got bumped on the 23rd of March 2015, I then called the Auto & General since I'm insured. I dealt with Giles and Fransie from claims department - Auto & General Johannesburg<br> <br> The car is in my father's name and in the policy it was stated that he is the regular driver, since I'm his son I have the right to drive the car. We've been paying the insurance for the past 3 years and 2 months without skipping any premium.<br> <br> So now at first the insurance said the access will be R 7 700 because I was not the regular driver of which that was OK. Suddenly they come back and change their tune all together and decided to decline the claim.<br> <br> You know what, the surprising part is that in the policy I am being listed as a co-driver/family member. So now the question is, is that how you treat/***** your loyal customer who's been with the company for more than 3 years? Is this what you do to people to keep your business going?<br> <br> All I want is to see my car getting fixed because I was not the one at fault but I got bumped to and if I can't get this right I am willing to take this matter further.<br> <br> Disappointed and loyal customer of more than 3 years<br> Brian<br>