JG
Justin G
1 reviews | Active since Oct 2025
11 Mar 2026, 12:38
Decent cover with higher than market premiums
Decent cover with higher than market premiums. Cancelled my policy because of their uncanny valley AI customer service bot. But Mpume Thwala was lovely and provided incredible customer service
Helpful (0)
Replies (1)0
Replies (1)
Auto & General's replyOfficial
11 Mar 2026, 12:48Good day Justin,
Thank you for sharing your feedback regarding your recent experience with our services. We regret that our AI customer service system did not meet your expectations and that it contributed to your decision to cancel your policy.
We are, however, pleased to hear that Mpume Thwala provided you with exceptional service.
Kind regards,
The Auto & General team
Thank you for sharing your feedback regarding your recent experience with our services. We regret that our AI customer service system did not meet your expectations and that it contributed to your decision to cancel your policy.
We are, however, pleased to hear that Mpume Thwala provided you with exceptional service.
Kind regards,
The Auto & General team
Auto & General's reply11 Mar 2026, 12:48
Official
Good day Justin,
Thank you for sharing your feedback regarding your recent experience with our services. We regret that our AI customer service system did not meet your expectations and that it contributed to your decision to cancel your policy.
We are, however, pleased to hear that Mpume Thwala provided you with exceptional service.
Kind regards,
The Auto & General team
Thank you for sharing your feedback regarding your recent experience with our services. We regret that our AI customer service system did not meet your expectations and that it contributed to your decision to cancel your policy.
We are, however, pleased to hear that Mpume Thwala provided you with exceptional service.
Kind regards,
The Auto & General team