bM
bongani M
1 reviews | Active since Jun 2013
29 Dec 2022, 08:30
Debited twice
Good day
I recently joined your car insurance and for December my account was debited twice. The debited amounts are not the same as the quoted amount. The call center agent says that I was debited twice because I'm suppose to pay the premiums ahead. My contract states that I will be debited on the 27th of every month. I just need clarity with the double debit this month.
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Auto & General's replyOfficial
29 Dec 2022, 08:39Hi Bongani,
We would like to apologise for any inconvenience we may have caused.
We have escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We have escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply29 Dec 2022, 08:39
Official
Hi Bongani,
We would like to apologise for any inconvenience we may have caused.
We have escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We have escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team