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PZ
Pam Z

1 reviews | Active since Nov 2012

03 Feb 2018, 14:47

Debited Premium Credited back to me within 24 hours, WHY?

As usual my debit went off on the 1st February and overnight credit of the same premium was paid back to me, this means my premiums for February aren't paid. By the way this is the same insurance that cancelled my Policy without my concern and claimed it was done in error. I need explanation ASAP. This is the very incompetency that disgusts me as a client

0
Replies (6)
Auto & General
Auto & General's reply04 Feb 2018, 07:40
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours.

Kind Regards,

The Auto &General Team.

Auto & General
Auto & General's reply05 Feb 2018, 11:53
Official

Update:

As discussed with our Customer Relation Specialist, kindly assist us with a copy of your statement in order to investigate the matter and provide you with feedback.

Kind Regards,
The Auto & General Team.

PZ
Pam Z's update05 Feb 2018, 18:59
Reviewer Update
Firstly I felt insulted when Dorothy insinuated as follows "did you have enough funds when we debited" surely your system shows that the debit went through. Lastly I'm not going to waste my time and resources doing your job. I want a written cobfuirmation that my debut was not credited back as Dorothy confirmed she cannot see what I'm referring to. Should there come time to claim "God forbid I doesn't happy" and I'm told there's an unpaid instalment I will drag you to every media, OSTI, and every publication media in this country.
Auto & General
Auto & General's reply06 Feb 2018, 09:04
Official

Update:

We have attempted to contact you, without success. In order for us to assist you, we would need a copy of your statement or the relevant part of your statement.

It is also not our intention to offend you, but rather to have the matter resolved. We confirm that we did not refund/credit the premium, but have received confirmation that the premium was returned.

Please make contact with Dorothy in order to resolve the matter.

Kind Regards,
The Auto & General Team.

PZ
Pam Z's update06 Feb 2018, 12:28
Reviewer Update
Firstly I always feel this disgusted because NO ONE at AUTO AND GENETSL ever wants to take responsibiliy. Everytime you are beyond good I'm making excuses just as your statement above. This premium did not automatically credit itself to my account I do not have time to waste calling Dorothy Smit. By the end of today I need written confirmation that this matter is resolved. I dont need Dorothy calling me. She already disgusted me with her time and insinuations yesterday.
PZ
Pam Z's update06 Feb 2018, 12:30
Reviewer Update
Just responding to this HP response is waste of my time and resources for the deliberate critical error you caused.