AS
Abongile S
1 reviews | Active since Jan 2016
03 Oct 2019, 16:31
Debited premium after policy was cancelled
Hi, I cancelled my Auto & General Policy on the 30/09/2019 and the agent I spoke to advised that there will be no premium that will be deducted from my account. An amount of R998.30 was debited from my account.
When I phoned to follow up and request that the amount be reversed, the agent I spoke to advised that she could not find any payment that was debited from my account. How is that possible all of a sudden?
They advised me to send my bank statement to prove that the amount was debited. How can a company like Auto & General not have an indication of a payment received for a premium?
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Auto & General's replyOfficial
03 Oct 2019, 16:36Hi Abongile,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
Auto & General's reply03 Oct 2019, 16:36
Official
Hi Abongile,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team