CB
Christopher B
1 reviews | Active since Jun 2015
03 Jan 2016, 08:58
Debit order wothout permission
I woke up this morning to 2 debit orders taken off my account for a service I have not authorised. An amount of R220 and R305,41 has been taken from my account. I have never dealt with Auto & General and don't understand how something like this can happen. This is the type of thing that makes me want to hide my money under my mattress.
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Auto & General's replyOfficial
04 Jan 2016, 10:43Hello Chris_VB,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
The policy you are referring to was placed with Auto & General through Betterlife. The policy caters for buildings cover.
We would however appreciate it if you will be in contact with us in order to clarify any further concerns you might have. You are welcome to contact our Customer Relation Specialist who has communicated to you via email.
Kind regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
The policy you are referring to was placed with Auto & General through Betterlife. The policy caters for buildings cover.
We would however appreciate it if you will be in contact with us in order to clarify any further concerns you might have. You are welcome to contact our Customer Relation Specialist who has communicated to you via email.
Kind regards,
The Auto & General Team.
Auto & General's reply04 Jan 2016, 10:43
Official
Hello Chris_VB,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
The policy you are referring to was placed with Auto & General through Betterlife. The policy caters for buildings cover.
We would however appreciate it if you will be in contact with us in order to clarify any further concerns you might have. You are welcome to contact our Customer Relation Specialist who has communicated to you via email.
Kind regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and there were no room to leave a voice message.
The policy you are referring to was placed with Auto & General through Betterlife. The policy caters for buildings cover.
We would however appreciate it if you will be in contact with us in order to clarify any further concerns you might have. You are welcome to contact our Customer Relation Specialist who has communicated to you via email.
Kind regards,
The Auto & General Team.