TM
Thabang M
1 reviews | Active since Jan 2013
10 Mar 2016, 14:01
Debit order deduction on wrong dated
AA has really messed me around on deducting my premium on the date not agreed. They never change the address even after being informed for they are looking for loop hole in case disaster strikes for its typical of them to look for excuses not the reasons to compensate. They reverse the debit order after series of call but they do not pay the bank charges, should i be liable for their competencies or the staff member who is ***********? Anyone out there convince me to stay or just leave this AA insurance (Me and my entire family and any other friend of mine who in insured with AA. I am ****ed off to the highest levels of ****tivity with AA!!!!
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Auto & General's replyOfficial
10 Mar 2016, 14:49Hello malibo184,
We acknowledge your complaint.
We confirm that one of our Consultants contacted you and you have requested to be called back at 15h00 today. We further confirm that the refund was processes and we have requested you to supply us with your statement in order for us to confirm what the bank charges will be to refund.
Please expect a call from our Policy services team at 15h00 today.
Regards,
The Auto and General Team.
We acknowledge your complaint.
We confirm that one of our Consultants contacted you and you have requested to be called back at 15h00 today. We further confirm that the refund was processes and we have requested you to supply us with your statement in order for us to confirm what the bank charges will be to refund.
Please expect a call from our Policy services team at 15h00 today.
Regards,
The Auto and General Team.
Best regards,
Auto & General's reply10 Mar 2016, 14:49
Official
Hello malibo184,
We acknowledge your complaint.
We confirm that one of our Consultants contacted you and you have requested to be called back at 15h00 today. We further confirm that the refund was processes and we have requested you to supply us with your statement in order for us to confirm what the bank charges will be to refund.
Please expect a call from our Policy services team at 15h00 today.
Regards,
The Auto and General Team.
We acknowledge your complaint.
We confirm that one of our Consultants contacted you and you have requested to be called back at 15h00 today. We further confirm that the refund was processes and we have requested you to supply us with your statement in order for us to confirm what the bank charges will be to refund.
Please expect a call from our Policy services team at 15h00 today.
Regards,
The Auto and General Team.
Best regards,