MK
Mind K
1 reviews | Active since Jun 2015
04 Aug 2025, 15:00
Debit order date dispute
I very disappointed with this insurance service turn around time on complaints and their business practices . How does an insurance company has control of my bank account over my personal banker? And who gives them the power to indulge in such business practices the lies that comes with the sales agent even the customer service its just absurd. You can see that these are mafia institutes that are protected by this government that anyone agreeing to their products will be forced to pay whether they like it or not.
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
04 Aug 2025, 15:11Good day Mind Kanyoka,
We are sorry to see htt you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
We are sorry to see htt you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
Auto & General's reply04 Aug 2025, 15:11
Official
Good day Mind Kanyoka,
We are sorry to see htt you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
We are sorry to see htt you feel this way and that our service has disappointed you.
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist you.
Kind regards,
The Auto & General team
MK
Mind K's updateReviewer Update
04 Aug 2025, 16:44Hi
Please invest in training your customer care staff " client is always right" .Dont argue with me I have the right to good service if your customer care agent promised to call and they failed to call me back whose problem is that ? You only respond to client because I flagged you on thus platform. Service comes first.
Please invest in training your customer care staff " client is always right" .Dont argue with me I have the right to good service if your customer care agent promised to call and they failed to call me back whose problem is that ? You only respond to client because I flagged you on thus platform. Service comes first.
MK
Mind K's update04 Aug 2025, 16:44
Reviewer Update
Hi
Please invest in training your customer care staff " client is always right" .Dont argue with me I have the right to good service if your customer care agent promised to call and they failed to call me back whose problem is that ? You only respond to client because I flagged you on thus platform. Service comes first.
Please invest in training your customer care staff " client is always right" .Dont argue with me I have the right to good service if your customer care agent promised to call and they failed to call me back whose problem is that ? You only respond to client because I flagged you on thus platform. Service comes first.
Auto & General's replyOfficial
04 Aug 2025, 16:49You are absolutely right that every customer deserves respectful, timely, and professional service. If a commitment was made to call you back and that didn’t happen, we take full responsibility for that. Your time and trust are valuable, and we regret falling short of your expectations.
Please know that your concerns have been escalated to the relevant team for immediate attention. We are also reviewing this internally to ensure better follow-through and communication in the future.
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Auto & General's reply04 Aug 2025, 16:49
Official
You are absolutely right that every customer deserves respectful, timely, and professional service. If a commitment was made to call you back and that didn’t happen, we take full responsibility for that. Your time and trust are valuable, and we regret falling short of your expectations.
Please know that your concerns have been escalated to the relevant team for immediate attention. We are also reviewing this internally to ensure better follow-through and communication in the future.
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team