TM
Thulani M

1 reviews | Active since Jun 2015

25 Jun 2015, 10:31

Debit order

I just recently took a policy with them and in 4days they debit order incl admin fee commenced then todays after again the debit order took place,and when i reversed they canceled my car insurance.<br> The sales consultant that helped me mentioned it will debit once for June the next one July <br> When i call non wants to take responsibility i am currently frustrated and angry with their experience.<br> <br> I think all they wanted is a sale and mislead me with the information <br> <br> My policy number is ***.

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Replies (1)
Auto & General
Auto & General's reply25 Jun 2015, 11:02
Official
Hello Hottee,

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the Customer Relations Specialist to investigate the matter.

The merits of the case will be reviewed and further contact will be established.

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,

The Auto & General Team

Best regards,