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We are currently insured with auto & general as we have been for a few years our premiums increased we were reqouted via standard bank a cheaper policy with auto & general a month later we had a minor accident and was told we need to pay r2000 extra as its a new policy **************** because if auto & general check there bank account they have been receving our money continuous second they should have had a responsibilty in advising there client its no need to use another vendor to get a cheaper qoute they should have done that upfront my needs as a client was highlighted rather their backpockets....we have submitted a claim and to date no response on the procedure or follow up of our excess we need to claim.We were told they would contact the 3rd party who cause the accident yet not feedback not even 1 email with an update.I am disgusted by your service but more so that you are allowed to manipulate policies the way you do...Its unfair to have paid the extra for a new policy that you have had in your books and still do .